SB Impex (“SBI”) is the owner of the brand vaangoo.com and the website www.vaangoo.com, the Vaangoo mobile application on iOS and Android devices (together referred as ”Platform”).

SBI believes in Customer satisfaction and “no questions asked return and refund policy” for issues relating to quality or freshness of its supplies. Customer may request for a refund/replacement within 24 hours of delivery of the products in case of any quality issues.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

The mode of refund shall be as determined by SBI from time to time, such as, credit to Vaangoo wallet, or to the original payment source. However, considering the order value and challenges to refund for cash on delivery orders in particular, the refunds will be applied to the subsequent purchases or credited to Customers Vaangoo wallet account.

    Order Cancellation

    A Customer can opt to cancel order within 1 hour for the order placed either online or by calling our customer service and receive refund of advance paid if any. This is not applicable for Express delivery orders since those are processed and shipped immediately. To avoid any damage claims after delivery, users are recommended to inspect the product seal before accepting the order.

    SBI reserves the right to cancel any order at its discretion based on product availability or if it suspects any fraudulent transaction by a customer or breaches the terms & conditions of using the platform.

    Delivery and Handling Charges

    SBI may impose delivery and handling fees and taxes from time to time.

    SBI endeavors to fulfil orders on time, but the actual delivery time may differ from the delivery time stated at the time of placing the order. Delivery delays will be communicated by SBI.

    Need help?

    Contact us at customercare@vaangoo.com for questions related to refunds and returns.