SB Impex (“SBI”) is the owner of the brand vaangoo.com and the website www.vaangoo.com, the Vaangoo mobile application on iOS and Android devices (together referred as ”Platform”).

Customer Registration and Privacy Policy

The platform provides for registration process to serve its customer better and may now or in the future collect the following personally identifiable information to serve you better:

  • Name including first and last name;
  • email address;
  • mobile phone numbers and contact details;
  • Postal Pin code;
  • Personal demographic profile like your age, gender, occupation, location, education, address etc.,

By completing the registration or placing an order, the Customer agrees to receive promotional and transactional communication, text messages, mobile notifications, phone calls and newsletters. The Customer can opt out by contacting the customer service at customercare@vaangoo.com. We will never sell or provide your information to third party companies or outside agencies for commercial purposes. However, the platform may contain links to other web sites that we do not directly manage such as Google Analytics used to understand and optimize user’s behaviour. SBI shall not be responsible for the privacy policies of such external web sites.

Who Can Register?

Any person can register for services provided if he or she is competent to enter a contract. Section 11 of the Indian Contract Act, 1872 specifies that every person is competent to contract provided he or she has attained the age of 18 years, is of sound mind and not disqualified from contracting by any other law to which he or she is subject to.

Terms of access to Platform

SBI grants customers limited access rights for personal use on this platform and not to download (other than page caching) or edit any portion of it.

The access to this platform is for personal use of the Customer and not for any commercial use or to access its contents to collect and use of product listings, descriptions, or prices; any derivative use of this platform or any use of data mining, robots, or similar data gathering and extraction tools. No portions of this platform may be reproduced, duplicated, copied, sold, resold or otherwise exploited for any commercial purpose without express written consent of SBI.

Further no Customer is authorized to frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) on the platform without express written consent of SBI.

Any unauthorized use automatically terminates the permission granted by SBI

Pricing

Prices displayed for all the products on www.vaangoo.com exclude GST. The prices of all products mentioned at the time of ordering will be charged on the date of the delivery except for fresh food products. In case fresh food prices are higher or lower on the date of delivery, additional charges will be collected or refunded at the time of the delivery of the order.

Customer Acceptance

I hereby agree upon:

  • To pay extra cost claimed by SBI in the case of redelivery due to wrong name or address or any other wrong information provided while booking order.
  • To use the platform to transact for lawful purposes in compliance with all applicable laws and regulation.
  • To provide authentic and true information in all instances and authorize SBI to validate the information provided at any point to time and reject registration if any details are found to be untrue wholly or partly.
  • To access the services made available on the platform and to purchase the products offered at my own risk after using best and prudent judgement as a well-informed Customer.
  • That the delivery address provided is correct and proper in all respects.
  • That the product descriptions have been carefully checked before placing the order and agree to be bound by the terms and conditions of sale.
  • That there may be excess / short quantity when ordering a cut SKU of a particular product. For example, the Steak version of a particular fish may have some variance in the final weight, given the fact it is hard to cut a fish in to an exact weight without damaging the shape of the Steak piece. In such instances, I agree to pay the difference amount at the time of delivery or adjust excess payment against next order.

Unsubscribe Process

By taking the steps below, you can choose not to get any marketing or sales messages from us in the future.

You can unsubscribe by emailing: customercare@vaangoo.com or contact @ 9382164264 or by writing to SB Impex, No. 13, K.R. Ramasamy Street, M.G.R. Nagar, Chennai – 600078

Rights to Modify Terms & Conditions of Service

SBI reserves unconditional right to modify terms and conditions of transacting business on Vaangoo platform without any prior notification and consent of customers. When a registered customer accesses Vaangoo platform, he or she is deemed to have accepted the latest version of the Terms & Conditions on the website.

Copyright & Trademark Rights

The Customer acknowledges that access to this platform does not confer and shall not be considered as conferring upon anyone any license under any of SBI or any third party’s intellectual property rights.

SBI expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content, and other materials, which appear on the Platform.

All rights, including copyright, on this platform is owned by SBI.

Any use of this platform or its contents, including copying or storing it either in whole or part, is prohibited without the permission of SBI.

The names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of SBI.

References on Vaangoo Platform to any names, marks, products, or services of third parties or hypertext links to third party sites or information provided is solely for customer convenience and does not in any way constitute or imply SBI endorsement, sponsorship or recommendation of the third party, information, product or service.

SBI is not responsible for content of any third-party sites and does not make any representations regarding the content or accuracy of material on such sites. Customers deciding to link to any such third-party websites, are doing entirely at their own risk.

All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials hosted on Vaangoo platform (collectively, the “Promotional Material”) are intended solely for customer convenience. All software used in Vaangoo platform is the property of SBI or its licensees and protected by copyright laws.

The Contents and software in Vaangoo platform are to be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, of the Contents on this platform is strictly prohibited.

All Contents are copyrights, trademarks, and/or other intellectual property owned, controlled, or licensed are by SBI and its affiliates and are protected by copyright laws.

The compilation (meaning the collection, arrangement, and assembly) of all Contents on this platform is the exclusive property of SBI and is also protected by copyright laws.

Objectionable Material

While all IT security measures are taken to ensure wholesome and socially acceptable content are available on Vaangoo platform, notwithstanding the best efforts the customer understands and accepts the risk that while using this platform or any services provided on the www.vaangoo.com, one may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such.

SBI and its affiliates shall have no liability to Customer for Content that may be deemed offensive, indecent, or objectionable to you.

Indemnity

As a Customer, I hereby agree upon to defend, indemnify and hold harmless SBI, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon my actions or inactions, which may result in any loss or liability to SBI or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfilment of any obligations under this User Agreement or arising out of violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service to other subscribers and infringement of intellectual property or other rights.

This clause shall survive the expiry or termination of this User Agreement. We may terminate this User Agreement at any time, without notice or liability to SBI.

Grievances

Details of the Grievance officer is given below;

Mr. Suresh

SB Impex
No. 13, K.R. Ramasamy Street,
M.G.R. Nagar,
Chennai – 600078
Phone: 93821 64264
Email: grievance@vaangoo.com